Cyber Security Helpdesk provides to the customers a single point of contact for cyber security related incidents, requests and advice as well as security equipment configuration.
Features
This service provides, in an 8/5 or 24/7 model, presence of specialists to give advice on potential cyber security incidents (and appropriate escalations as required), security equipment installation, configuration, operation, troubleshooting and related technical or engineering issues, production of user configuration data sheets and user documentation for IP security assets devices.
Added Value
Our Cyber Security Helpdesk service is available with a dedicated line for incidents that occur in the customer.
Our team does not want to lose traces that would otherwise be treated as an availability problem. In any case, by default this capacity is guaranteed by default in our Incident response services.